How do I check whether a hypnotherapist is a member of the BICCH?
If you know the name of the hypnotherapist then simply email our enquiry department and they will confirm whether or not the hypnotherapist in question is a member of the BICCH.
How do I complain about a member of the BICCH?
If you are unhappy with the service you have received from one of our members and you have not been able to resolve it satisfactorily with them directly, please put your concerns in writing and send to the British Institute of Clinical and Cognitive Hypnosis, PO Box 4851, West Midlands. Alternatively email your concerns to email@example.com
What is the complaints procedure?
We will try to resolve any complaints as quickly as possible and we will acknowledge receipt of your complaint within 5 working days. We will only deal with complaints received within six months of the event, as any longer than this proves difficult to gather all the relevant information required. Complaints will be dealt with by the Complaints Officer, but will be initially reviewed by the Executive Committee who will establish that it is a valid complaint within the guidelines of the British Institute of Clinical and Cognitive Hypnosis Code of Practice and Ethics. Once the complaint has been investigated the following outcomes may apply:
• No further action will be taken
• Temporary suspension form the BICCH – timescale to be specified
• Permanent removal from the BICCH.
What is the diciplinary procedure once a complaint has been upheld?
If a registered member of the British Institute of Clinical and Cognitive Hypnosis is found to be in breach of the Code of Practice and Ethics, the Executive Committee may suspend or terminate registration/membership of the BICCH. The registered member will be given 30 days notice of termination, during which time they may appeal to the Executive Committee in writing and upon receipt of their appeal their appeal will be will reviewed. Terminated members will be removed from the register/website and any certificates of membership shall be recalled. The Institute will request that any stationery/posters etc endorsed by the BICCH all be removed from any practices where the member may work. In the event of criminal proceedings the BICCH will make available all information to the relevant authorities.